Frequently Asked Questions
Don't see the answer to your question below? Please check our Shipping & Policies page or contact us using our contact form.
Do you ship to my country?
We ship worldwide! All international orders are sent via Royal Mail International Tracked.
Where is Smoke & Velvet based?
We are based just outside of Bristol, UK.
Are your self-fill tea bags environmentally friendly?
Our self-fill tea bags are 100% biodegradable and home compostable. They also boast zero plastic content, are unbleached, and feature a 100% natural cotton drawstring.
I can't see the tea I want. Can I place a custom order?
We don't currently accept custom orders but do keep an eye on our store as we regularly introduce new and seasonal limited edition blends. We also listen to customer feedback and so if there's a particular type of tea we keep getting requests for, we will make it happen!
How should my tea be stored?
Tea should always be stored in a cool dry place. The best container is air tight and dark. It is perfectly fine to keep your tea stored in our food-grade kraft pouches - they are made from multi-layers to increase shelf life, provide barrier protection against moisture, odors, and light, and also feature a resealable zip lock closure. If stored correctly tea can maintain its fresh quality for two years...but we bet you'll have devoured our blends well before that!
Why loose leaf tea versus bagged tea?
One of the main differences in loose leaf tea and bagged tea is the size of the tea leaves. Loose leaf tea is made of full leaves while bagged tea is made up of the ‘dust and fannings’ (who wants to drink something called a fanning?!) from broken tea leaves. As the tea leaves become broken and fine, the natural taste starts to deteriorate. Loose leaf tea with its large leaves holds in the natural oils and thus brews a more full flavour cup. We are, quite rightly, fussy about the quality of tea and wouldn't be happy selling anything we wouldn't buy ourselves.
Are your products suitable for vegetarians and vegans?
All Smoke & Velvet teas are suitable for vegetarians and many are also suitable for vegans. If we have included dairy products this will be explicitly clear in the tea listing.
Is your tea gluten free?
All of our tea is gluten free. Please be aware however that, as our kitchen is not gluten free, there is the small risk of cross-contamination which may pose an issue if you are extremely sensitive to gluten.
I have a food allergy. Can I drink your teas?
Please contact your physician/doctor before consuming any of our teas if you have a serious allergy. You can see our ingredients list on each listing and on the tea pouch. Please be aware that the facilities we use to produce and package our teas are not 100% nut free. Therefore, there is always a risk of a nut cross-contamination, however much we try to mitigate against this. If you have a nut allergy we recommend that you do not drink our teas.
What exactly are the natural flavourings you use in the teas?
All our flavoured oils are 100% natural and made from high quality fruit extracts.
Are your ingredients ethically sourced?
Absolutely. All of our ingredients are sourced responsibly through the Ethical Tea Partnership, whose work improves tea sustainability, the lives and livelihoods of tea workers and farmers, and the environment in which tea is produced. You can read more about this here.
Where can I buy your tea?
We do not have a physical shop and our teas are currently only available on our website.
Why aren't cheaper standard shipping options available?
It is incredibly important to us that your orders arrive a) in good time and b) safely and securely. Whilst we did consider offering standard shipping options, we weighed this up against the risks, particularly when sending packages overseas, and decided that we would only offer services that clearly show when a package was dispatched and when it arrived. We want you to have the best possible experience when purchasing from Smoke & Velvet and believe that this shipping service will provide that.